FAQ – Koko Design Factory
1. Which phone models are compatible with your cases?
Our cases are available for a wide range of models, including the latest iPhones, Samsung Galaxy, and other popular brands. You can select your phone model on the product page before purchasing.
2. What materials are used for your cases?
Our cases are made from high-quality materials such as soft silicone, shock-resistant TPU, and hard polycarbonate. Some collections also include biodegradable and eco-friendly cases.
3. Do your cases provide good protection for my phone?
Yes! Our cases are designed to offer optimal protection against drops, scratches, and impacts. We also offer reinforced cases for maximum security.
4. Do you offer personalized cases?
No, we do not offer customization for our cases. All our models are pre-designed and ready to ship.
5. What are the delivery times?
Orders are shipped within 24 to 48 hours. Delivery takes 7 to 10 business days, depending on your location.
6. Can I return or exchange my order?
Yes, you have 14 days after receiving your order to return or exchange it if it doesn’t meet your expectations. The product must be in perfect condition and unused.
7. How should I take care of my phone case?
We recommend cleaning your case regularly with a soft, damp cloth. For silicone cases, soapy water is enough to remove stains.
8. Do you offer discounts for bulk orders?
Yes! We offer discounts for wholesale or large quantity orders. Contact us for more information.
About Us – Koko Design Factory
Our Story
At Koko Design Factory, we believe your phone deserves a case that is both stylish and protective. We design unique cases inspired by the latest trends, made with high-quality materials.
Our Commitments
• Offering original and diverse designs
• Using durable and eco-friendly materials
• Ensuring optimal protection for your phone
• Providing fast and reliable customer service
Our Mission
We aim to combine aesthetics and protection, allowing everyone to express their style through a phone case that suits them. Whether you prefer minimalist, colorful, or artistic designs, we have something for you!
Why Choose Koko Design Factory?
• Premium quality: Our cases are tested for durability and impact resistance.
• Wide selection: Hundreds of exclusive and trendy designs.
• Responsive customer service: We’re here to answer any questions you may have.
